Last updated: July 26, 2026
Contact us within 14 days of the charge and we will refund it in full, provided the credits are still unused. If some credits have been spent, we refund the unused portion at the price you paid per credit.
You can cancel at any time from the "Manage subscription" portal. The plan stays active until the end of the current billing period and you will not be charged again. Credits already added to your account remain usable after the plan ends.
If you are not satisfied with your first payment on a plan, contact us within 14 days of that charge and we will refund it in full. Renewal charges are generally non-refundable once the new period has started, except where the Service was materially unavailable or defective during that period, or where required by applicable consumer law.
If a check fails for a technical reason on our side, the credits it consumed are returned to your account automatically. You do not need to contact us for this.
If you are a consumer in the EU, EEA or UK you may also have a statutory right of withdrawal. Nothing in this policy limits it, and we do not ask you to waive it. Where Creem acts as merchant of record the sale contract is with Creem and its terms apply alongside this policy.
Email hqwhuange@apex-dream.com from the account in question, including the charge date. Refunds are processed by our payment partner Creem back to your original payment method, typically within 5 to 10 business days.